TERMS and CONDITIONS of ANNIEM Online Store
The following terms used in these Terms and Conditions have the following meaning:
1. not providing or forwarding content prohibited by law, e.g. violent content, defamatory content, the content violating personal rights and the rights of third parties,
2.use the Online Store in a way that does not interfere with its functioning, especially by using appropriate software and devices,
3. not taking actions related to sending or posting unsolicited commercial information (spam) within the Online Store,
4.use the Online Store in accordance with good conduct and with respect for the personal rights of other entities,
5.use of all the content included in the Online Store for personal use only,
6.use the Online Store in a manner consistent with the applicable law in the territory of Poland and the provisions of these Terms and Conditions, as well as general rules of using the Internet.
To place an order the Customer should:
1.Specify the name of the Product from among the Products available on the Online Store Website, together with its quantity in the message content sent to the Seller
2.Select the mode of payment and the delivery method chosen from the delivery and payment methods available on the Online Shop Website
3.Provide the data necessary for order fulfillment, such as name, surname, residence address and email address.
1.Bank transfer to the Seller’s bank account (in this case order processing will start right after sending the Customer order confirmation by the Seller, and the shipment is made as soon as the money arrives on the Seller’s bank account and the order is completed).
2.In cash when items are collected in person – payment at the Seller’s pickup location (in this case, the Order processing will begin immediately after the Seller sends to the Client the confirmation of acceptance of the Order, and the product is available for pick up at the Seller’s collection point).
3.Cash on delivery (available only on the territory of Poland)- payment to the deliverer upon delivery (in this case, the Order processing and shipment will begin after the Seller sends to the Client the confirmation of acceptance of the Order and after the Order is completed).
4.Online payment with Przelewy24 (in this case, Order processing will start after sending to the Customer the Order confirmation and after the Seller receives information from a billing agent system about receipt of the Client’s payment. The shipment will be made immediately after completing the Order)
1.The Customer is entitled to submit an application for dispute resolution to the Permanent Consumer Arbitration Court operating at the Trade Inspectorate for the resolution of the dispute arising from the concluded Sales Agreement;
2.The Customer is entitled to address the Provincial Inspector of the Trade Inspectorate with the application to initiate the mediation proceedings on the amicable settlement of a dispute between the Customer and the Seller;
3.The Customer may obtain free assistance to resolve the dispute between the Customer and the Seller, using also free help offered by district (urban) consumer advocacyor community organizations which statutory objective is consumer protection (for example Federation of Consumers,The Polish Consumer Association). Relevant advice is provided by the Consumer Federation at a toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address: firstname.lastname@example.org;.
4.The Customer may file a complaint via the European Online Dispute Resolution ODR platform at: http://ec.europa.eu/consumers/odr/.